Multichannel Sales Specialist (MCSS)

#233518 Surrey, BC, Canada

Description

Multichannel Sales Specialist

The Multi-Channel Sales Specialist (MCSS) is a new position at Convoy, reporting directly to the Director of Sales Operations. 

This role will be pivotal in supporting Convoy's mission for continued year-over-year growth. The MCSS will play a key role in managing Convoy's micro customers, as well as re-engaging and expanding the accounts that have been lost or are downtrading within the portfolio. 

Additionally, the MCSS will be responsible for qualifying all incoming leads through both digital and physical channels. As the primary point of contact for most new relationships with Convoy, this role is vital in ensuring professionalism and setting a positive tone for future interactions, delivering an exceptional first experience for new customers.

 

Responsibilities

• Identify and target dormant or underperforming accounts, developing customized strategies to re-engage and reactivate these clients. 
• Qualify all incoming leads from counter and customer service lead forms, converting them into MC accounts or passing them to the field sales team as appropriate. 
• Build and maintain relationships with former clients, understanding their needs and presenting tailored solutions. 
• Conduct comprehensive needs assessments to understand the unique requirements of each account and align our offerings accordingly. 
• Use a variety of communication channels (phone, email) to reach out to accounts, scheduling meetings or presentations as needed. 
• Consistently follow up with accounts to maintain interest and drive progress toward reactivation. 
• Collaborate closely with Sales, Marketing, and Customer Service teams to align strategies and share insights on account reactivation. 
• Track and report progress, providing regular updates to the manager on reactivation activities and results. 
• Stay up to date on industry trends, competitor actions, and market shifts to better position our offerings. 
• Work with local operations to support introductory sales driven by overstock.
   

Requirements

• 1-2 years of experience in sales, customer service, inside sales, business development, or a related field, ideally within the construction industry. 
• Bachelor's degree in business, Marketing, or a related field is a plus. 
• Experience with building materials or roofing solutions is preferred. 
• Strong communication, interpersonal, and organizational skills. 
• Proven ability to meet and exceed targets. 
• Strategic thinker with experience in developing and executing reactivation strategies. 
• Proficiency in CRM software (Salesforce) and sales tools. 
• Self-motivated, goal-oriented, and resilient in the face of rejection. 
• Enthusiastic about sales with a team-oriented, collaborative mindset. 
• Hybrid remote work options available. 
• Ability to travel to Convoy locations as needed. 
• Valid driver’s license and reliable vehicle preferred.

 

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short and long term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview