Customer Care Specialist

We are a Canadian importing and distribution company located in Pickering, Ontario. We believe that through our commitment to service and our proven business model, we provide cost effective account management and consolidated logistic solutions to the retail market for manufacturers worldwide, specializing in store brand packaged goods.

We are currently seeking an experienced, passionate and detail orientated individual to join our Customer Service team.

Essential functions of the role:

• Provide exceptional service to all customers.
• Manage the entire flow of all customer orders.
• Building strong relationships with each customer.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to all customer inquiries.
• Process and track all purchase orders to ensure customer’s expectations are exceeded.
• Centralize the communication for all customers.

Perks:

• Benefits (health, dental, vision, life insurance+)
• Paid vacation/sick days
• Company events
• RRSP program
• Birthdays off
• Onsite gym
• Workout = days off
• Safe, diverse, and inclusive work environment

Responsibilities include:

• Communicate with customers through various channels.
• Import purchase orders and 3PL clients from EDI into SAGE.
• Manually enter purchase orders if required.
• Process and track orders through WMS to ensure they are shipped on-time.
• Coordinate with carriers to ensure all orders are scheduled as per the customers expectations.
• Notify customers on a daily basis of any potential short shipments.
• Verify all invoices to ensure they are accurate prior to sending to customers.
• Confirm all invoices sent via EDI are successfully received.
• Track all orders to ensure they are delivered on-time.
• Acknowledge and resolve any customer concerns.
• Investigate and process all customers claims.
• File all required documentation.
• Attend customer meetings as required.
• Liaise with other departments to ensure all orders are shipped on-time and in full.
• Escalate any issue that requires additional support to the appropriate department manager.
• Any other jobs or duties as required.

Our ideal candidate is a person who:

• Has experience in a high-level customer service role
• Proficient in operating a Windows-based workstation
• Excellent at using Excel on a day-to-day basis
• Quick learner for new systems and procedures

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Our company adheres to, and acts in accordance with all applicable legislation, including the Canada Labour Code, Occupational Health and Safety Act, the Ontario with Disabilities Act, and the Ontario Human Rights Code.

We are committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.

All applications are appreciated, but only suitable candidates will be contacted.