Customer Service Specialist
#217303
Courtenay, BC, Canada
Description
Customer Service Specialist
If you know anything about the construction business, then you know that getting the right products to the right site, on-time and safely, are the benchmarks of success. It is both challenging AND rewarding work. We are a team, and we want folks with great people skills on our team, because in the end – people make all the difference.
We are looking for self-sufficient, motivated Customer Service Specialist for our Courtney location on Moray Avenue who want to help us expand our fast-growing business.
Responsibilities
- Process customer transactions such as orders, quotes, and returns
- Coordinate delivery and/or pick up of customer orders with the operations team
- Educate customers on different products and their applications
- Generate, place, and confirm purchase orders with suppliers
- Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
- Participate in the physical inventory of warehouse materials
Requirements
- Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
- Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
- Excellent communication skills (both written and oral)
- Excellent decision making and ability to take initiative
- Well organized, strong attention to detail
- Must be a respectful team player
The Offer
- Competitive salary
- Flexible benefit options
- Paid sick time
- Short and long term disability coverage
- Employee referral bonus program
- Paid training/tuition reimbursement
- Overtime available in peak periods
- Internal promotions
Company Overview
Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving and fun place for our customers to conduct business.