Branch Manager - Spokane
#202838
Spokane Valley, WA, US
Description
Branch Manager
Position Summary
If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.
The Branch Manager is responsible for meeting the corporate objectives. Ensures procedures and safety protocols are followed. Identifies employees who require support, training, and corrective action. Communicates with each person respectfully and in consideration of their learning style. Directs the overall function and activities of the branch to meet and exceed customer expectations and employee engagement continually and simultaneously. Works in conjunction with other corporate departments.
Responsibilities
- Responsible for hiring and training employees to provide customers with a high level of Customer Service
- Ensure all branch personnel understand the overall company
- Reinforce respectful communication between all departments
- Set reasonable goals with deadlines for completion and monitor results
- Make decisions, exhibit sound and accurate judgement
- Look for improvements and promote quality, accuracy and thoroughness
- Maintain positive employee relations to keep morale high at the branch
- Be the liaison between Operations and Sales
- Ensure all daily tasks are performed and provided tools are being utilized by staff to maintain a reasonable workflow of the branch operations
- Research and resolve high-level customer and/or order problems
- Resolve high-level inventory discrepancies
- Develop and foster excellent customer relations
- Earn an acceptable rate of return on sales after expenses
- Ensure a safe and clean work environment is provided (maintained) for all employees and customers
- Direct all operational, customer service, admin processes in the branch ensuring compliance with the company practices and procedures.
Requirements
- 5+ years of experience managing a team - preferably in the building supply and/or construction industry
- Excellent problem solving and decision-making skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humour
- Excellent communication skills both verbal and written
- Proven leadership for the successful day to day management of a branch
- Ability to exceed customer expectations
- Proficient with Microsoft Office, Excel and ERP system
The Offer
- Competitive salary
- Healthcare – we offer multiple options, and Convoy picks up a generous portion of single, couple or family coverage
- Insurance benefits and employee assistance program
- 401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days of employment, and Convoy matches a portion of your contribution
- Employee referral bonus program
- Paid training/tuition reimbursement
- Internal Promotions
Company Overview
Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.
Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview
As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.